Terms of Service

1. Provider and definition of the service

The Astrolab service is provided by Astrolab (hereinafter: the provider); contact address: info@astrolab.si. Astrolab is a service for astrological self-reflection comprising the natal chart, readings, transits, conversations with the Nova assistant, a journal, dream interpretation and compatibility.

By creating an account or using the service, the user accepts these terms and the privacy policy.

2. User account

The user must be at least 15 years old to use the service.

Details provided at registration must be accurate. The user must protect their sign-in credentials and is responsible for activity conducted through their account until the provider is notified of misuse.

3. Scope of the service

The free tier comprises a daily reading, a natal chart overview, five questions to the Nova assistant per day, the Moon phase display and one transit.

The Premium tier (a monthly or yearly subscription) additionally comprises longer readings, the year-ahead forecast, synastry and journal analysis. The number of messages to the Nova assistant on the Premium tier is limited to 100 per day.

The provider may change the scope of features. Users are notified of substantial changes in the app or by email.

4. Subscription and payment terms

The subscription is paid through an external payment service provider, monthly or yearly. The price and billing period are displayed before the order is confirmed.

Where an offer includes a free trial period, the payment method is first charged after the trial ends; until then the subscription may be cancelled at any time free of charge.

The subscription renews automatically for the same period until cancelled by the user. Cancellation is possible at any time in settings and takes effect at the end of the current billing period.

The provider gives advance notice of price changes. The user may cancel the subscription before a change takes effect.

5. Right of withdrawal

A consumer may withdraw from the contract within 14 days of its conclusion, without giving a reason, by an unambiguous statement sent to info@astrolab.si (Slovenian Consumer Protection Act, ZVPot-1).

As performance of the service begins immediately upon conclusion, the consumer expressly consents at the time of ordering to performance beginning during the withdrawal period. In the event of withdrawal, the consumer is refunded the payment reduced by the proportional part of the price for the service performed up to the day of withdrawal. The refund is made within 14 days at the latest, using the same means of payment.

6. AI-generated content

The Nova assistant's replies, dream interpretations and readings are generated automatically on the basis of the user's chart and may be inaccurate or incomplete. They are intended for self-reflection and entertainment.

The service does not constitute and does not replace medical, psychological, legal or financial advice.

7. User content

Content entered by the user remains the user's. The user grants the provider the right to process it to the extent necessary for the operation of the service, as defined in the privacy policy.

The user is responsible for the lawfulness of entering third-party data. Entry is permitted exclusively for personal use.

8. Prohibited use

The service must not be used for:

• unlawful conduct or causing harm to third parties,
• intrusion, vulnerability probing or disruption of operation,
• automated bulk extraction of content or access outside the published interfaces,
• resale of the service or its content without the provider's written permission,
• circumventing limits, eliciting system instructions or abusing the Nova assistant.

9. Intellectual property rights

The code, design, names, texts, illustrations and other elements of the service are the property of the provider or its licensors and are protected by intellectual property legislation. Use is permitted within the ordinary personal use of the service.

10. Limitation of liability

The service is provided as is. The provider does not warrant uninterrupted or error-free operation.

To the extent permitted by applicable law, the provider's liability is limited to the amount paid for the service in the preceding twelve months. This limitation does not affect mandatory consumer rights or liability for intent or gross negligence.

11. Termination

The user may delete the account at any time in settings; this also deletes personal data as provided in the privacy policy.

In the event of a serious or repeated breach of these terms, the provider may restrict or terminate the account; where possible, the user is warned in advance. Paid periods give no right to a refund upon termination for breach, unless the law provides otherwise.

12. Changes to the terms

The provider may amend the terms upon changes to the service or legislation. Users are notified of substantial changes in advance in the app or by email. A user who does not agree with an amendment may delete the account or cancel the subscription before it takes effect; continued use constitutes acceptance.

13. Governing law and dispute resolution

These terms are governed by the law of the Republic of Slovenia. Mandatory provisions of the law of the consumer's EU country of residence remain unaffected. Disputes fall within the jurisdiction of the court determined by law.

In accordance with the Slovenian act governing out-of-court resolution of consumer disputes, the provider does not recognise any out-of-court consumer dispute resolution provider as competent for disputes arising from these terms.

The Slovene version of these terms is authoritative; the English version is a translation.

14. Contact details

Astrolab, info@astrolab.si.